At Transport & Mobility Leuven, we’re committed to protecting and respecting your privacy and to complying with data protection legislation as stipulated by the European Privacy Policy of May 2018. Please find below our privacy policy.

1    When and for which purposes are we collecting and processing data?

Transport & Mobility Leuven NV (TML) is an independent research company and, as such, is continuously working on a diversity of projects.  As a consequence, we are processing a variety of data on a regular basis.  These include, amongst others, our customers and suppliers management, as well as our communications and marketing activities, which are primarily focused towards a transparent dissemination of information towards our various stakeholders. Both categories are being explained in more detail in the sections below.

2    Which data are we collecting and processing?

2.1    Data being collected and processed for TML’s general management and marketing and communication purposes.

2.1.1    Contact list of our customers and suppliers for the usual client and suppliers management

2.1.2    Website    Use of ‘cookies’
While you are visiting our website, it is possible that ‘cookies’ are being installed on your computer’s hard drive.  A cookie is a text file that is being installed in the browser of your computer or mobile device by the server of a website at the moment you are visiting that website.  Cookies can’t be used for people identification; a cookie is only able to identify a certain IP-address and accompanying PC.

For our site, the following type of cookies are being used:
a)    ‘First party cookies’: these are technical cookies that are being used for an optimal performance of the site.  For instance to remember the settings that were defined by the user at a previous site visit, or a form that is being completed automatically using the data which has been supplied by the user during a previous visit to the site.  
b)    ‘Third Party cookies’ are cookies that are not originating from the website itself, but from third parties.  For this type of cookies, you are being asked to give your consent first – this is being handled via a notification on our website, referring to this policy, though not preventing the user from continuing to surf the website.
You can define your internet browser settings in such way that cookies are not being accepted, that you receive a warning whenever a cookie is being installed, or that any cookies that are being installed will be removed from your computer’s hard disk after your site visit.  This can be accomplished through the settings of your browser (via the help function).  Please keep in mind that, in such case, certain graphic elements may possibly not being displayed correctly, or that you won’t be able to use certain applications.  
By making use of our website, you accept our use of cookies.    Google analytics
This website uses Google Analytics, a web analysis service that is being offered by door Google Inc. (‘Google’). Google Analytics makes use of ‘cookies’ to help the website analysing how users make use of the site.  The information on your use of the website (including your IP address), that is being generated by the cookie, is being transferred to Google and being stored by Google to servers in the United States.  Google uses this information to keep track of how you are using the website, to generate reports on the website activities for website operators, and to offer other services regarding website activity and internet usage.   Google is allowed to transfer this information to third parties if Google is legally obliged to do so, or if third parties process this information on behalf of Google. Google will not combine your IP address with other data possessed by Google.  You can refuse the use of cookies by choosing the appropriate settings in your browser.  Possibly you won’t be able to use this website in the best possible way.  By using this website, you automatically give permission to let Google process the information, in the manner previously described and for the purposes previously indicated. For more information on Google Analytics, please consult the Google website:    Subscriber list newsletter
In order to keep you informed on our projects, we send an electronic newsletter to our subscriber list a few times a year.  To this end, your email address will, after your explicit consent, be stored in our files on our server. Should you wish to do so, you can unsubscribe to the newsletter at any time, after which your email address will be removed from our files immediately.  Daartoe wordt uw e-mailadres, na uw expliciete toestemming, opgeslagen in onze bestanden op onze server.

2.1.3    Webshop purchases
In order to process the purchasing of any of our products via the webshop part of our website, we are collecting some data needed to process the transaction.  You are being informed on this matter through the document regarding the sales conditions which is being presented to you for approval.  

2.2    Data being collected and/or processed in the context of specific projects

In some cases, these data contain personal details.  In such cases, a specific privacy clause or data processing agreement will be drafted, and we will add a note to our data register.  The persons concerned will be informed properly, so that they are able to give their consent based on sufficient information.  

2.3    Employee data

These data are being processed as part of personnel management.  It concerns personal data as prescribed by laws, regulations and instructions on regional, federal and international level, regarding labour law, social security, or fiscal law, including collective and individual agreements and work regulations.  This concerns the administration of wages, allowances and commissions.

3    How do we collect and process data?  

We collect data directly or indirectly.  
We collect data directly from the people concerned: for example through e-mail or via our website (cf. point 2), for informative or research purposes.  In such cases, the people concerned are always being informed on the purpose and the way in which their data are being collected; either via e-mail, via a notification on the newsletter/survey, or on demand.  
In some cases, we collect data indirectly, via partners: for some projects, it is possible that we request data via our project partners or subcontractors.  In such cases, a data processing agreement or specific clause is being drafted, in order to ensure the privacy of the people concerned.  

4    What are the principles for the processing of data?

The processing of data is always being done in the context of legitimate interest.  The purpose of the data processing is always being communicated to the people concerned and is being noted within the data processing register.  

5    Are the data being supplied to third parties?

In some cases it may be necessary to supply data to third parties; but only in cases of legitimate interest and for specific purposes. 
In such cases, a separate agreement is being drafted, in order to ensure your privacy.  This so-called ‘processing agreement’ establishes the goal of the data processing, the confidentiality and the security of the data.  This applies, for instance, to our website partner, who ensures the technical management of our website and therefore has access to data being collected through our site – for example to manage the newsletter.  Likewise, we also have a processing agreement with our payroll administrator.  

6    How are the data being secured? 

a)    The data that are being collected within the framework of the newsletter/website/social media are being stored in a data file on the server of TML, which is only accessible by the employees involved in the management, set up and mailing of the newsletter/website/social media.  Next to that, the data are also being stored on the server of our website partner, with whom TML has a processing agreement to ensure the compliancy to TML’s data privacy policy.  
b)    If TML collects and/or processes data as part of specific projects, the framework is always being registered by means of a clause or agreement.  In case of a questionnaire or stakeholders survey, the people concerned will always being informed on the goal of the survey, the way in which the data are being stored and secured, and their rights.  
c)    Personnel data are being stored in a data file on TMLs server, which is only accessible by the employees concerned. 

7    Your rights

A privacy controller assigned by TML ensures the compliance with our privacy policy.  
Should you have any questions regarding the storage or processing of your personal data, or would like to get access to your data, change your data, or have your data removed, please contact our GDPR contact person via our special emailaddress:, or send your request by regular mail to: & Mobility Leuven, to the attention of the GDPR-responsible, Dieststesteenweg, 57, 3010 Leuven.
Your request will be handled within 1 month.  If requests are complicated, this can be extended by 2 months, as provided by law.
In case you haven’t received any answer within the legal time frame, you are entitled to file a complaint at the Belgian data protection authority (
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